How to Take Your Life Science Sales to the Next Level

by Mark Herb

In my first installment, I mentioned some basic thoughts for those of you embarking upon a career in life science sales. When you read it, you probably thought they were “no brainers.”

I could almost hear you muttering, “C’mon Herb, give me something more than that!” I know you did, so just admit it life science sales reps.

All probably true but the obvious isn’t always…well…obvious and some things are worth repeating.

Subject Headings to Turn Heads for Your Next Science Email Marketing Campaign

To elaborate on last month’s post “How to Create a Successful Email Marketing Campaign by Engaging the Scientific Mind” , this month I will be addressing how to choose a subject heading for your science email marketing campaign that will save it from the recycle bin.

Your choice of words here is essential, and has to immediately grab the attention of your audience and entice them into the body of your science email. Within the span of just a few key words, you must make the temptation to read on irresistible. It may sound like an impossible task, but here are a few surefire ways to snag a scientist’s attention in the subject heading of your science email marketing:

How to Create a Successful Email Marketing Campaign by Engaging the Scientific Mind

Guest Post from Shannon Weiman, Ph.D., science e-commerce writer, and student of your email tactics.

Email Marketing That Gets a Scientist’s Attention

Carlton raises some good points in his response to Lara’s blog post: “Don’t Let Your Science Email Marketing Campaign End Up in the Trash.” But rather than undermine the ideas conveyed in the post, they serve to underscore the intended message.

Yes, scientists are super-savvy about sniffing out a marketing scheme and have zero patience for email marketing B.S. They are trained to be skeptical, to doubt, to ask questions. Compelled to apply the same rigor to an overt ad campaign, scientists will immediately question the validity of your claims and send your email marketing to the trashcan (despite your best efforts highlight the value of your product).

Why should they trust you over your competitors or their current supplier? How do you get past this impenetrable wall of skepticism?

Building Sales Through Social Media Part III – LinkedIn Power

Generating Leads and Networking via LinkedIn

Welcome back to our ongoing series with Ken Schmitt, LinkedIn Coach.

In Part 1, we discussed why social media space for your brand is important. So very important.  From reaching customers, to building reputation don’t miss out on this chance to increase the “shelf space” of your brand.  And in Part 2 we identified the value of LinkedIn for sales reps and marketers and then found some quick ways to find your audience and generate leads using LinkedIn.

Great you found them! Now what?

The key to all of this, of course, is building your personal network in LinkedIn to allow for more connections and “links.”

Life Science Sales – First Day on the Job Advice From a Veteran

by Mark Herb

If you’re new to life science sales AND don’t have a technical background – Wow!  Congrats!

At last, you’ve ditched in the lab bench, the cell culture hood, and that annoying timer that beeps at the wrong times (except when you set it to go off in the middle of a boring meeting to help you escape – admit it, we’ve all done it!).

You’ve made the leap.  You’re finally in life science sales.  Now what…?

Much like me, you probably came to technical sales heavy on the “technical” and light on the “sales”.

Not to worry.   “Been there, done that” and we’re here to help.

Sure sounds simple, but there’s more to it than proclaiming, “We’ve got great products…so how many can I put you down for?”

Let’s begin your journey selling to scientists.

Life Science Sales – Are you ready to make the leap?

Being new to anything, there is always the dreaded learning curve that most wish they could skip.   In the following series, I’ll try to offer newly-minted life science sales reps pearls of wisdom that can help make this transition smooth and less painful.

Caution!  All this may seem obvious but trust me, not everyone gets it yet.  With any advice, take what you need, toss what you don’t but remember as sales professionals selling to scientists, you’ve got to be on your game and ready for anything.

Use these tips if they can help:

Be trainable!

Most newbies to sales will be shipped off to some form of sales training.  Go with it and embrace it.  Remember, everyone develops their own selling style over time but right now you don’t have a “selling style” so using formal selling instruction and skills help get you up and running.  There’s time to polish the message but build a foundation first.

I thought I was ready to sell…let’s face it, how tough could it really be…?  Turns out formal sales training was one of the best things for me.

Organize, organize!

If your lab bench was featured in an issue of Martha Stewart Living, chances are you’ve got the neat and tidy thing licked.  If, on the other hand, you had trouble even locating your lab space at times, get it together and tighten up your game.

A home office is probably in the cards so make sure you’ve got dedicated space for business.  Clean, neat, and equipped for action.  Remember this space must be fully functional and properly set up to be effective.  You’ll need to stay organized and on top of things as you’ll probably be multitasking more than ever before!

For example, I would advise against sending a sensitive email quote to the wrong customer or getting one lab confused with another and having the incorrect products shipped there…I’m not saying it was me…ok, it was me.

Get your “tech” on!

When things get tough, the tough go for comfort – we’re all human.

Early in the transition to sales, use your technical background to help ease the sting.  Continue to develop the business acumen to manage the territory but don’t fear sticking close to your comfort zone at first.

Many won’t agree with this approach but it worked for me and others I know.

Initially, you do what works for you (and hey, most scientists like to talk about their work – like the one that told me to dispense with the introductions – it was time to talk about HIM – I guess he was eager to share…).

Talking “tech” can build rapport and confidence with customers.

Next time, we’ll chat about other things that appear to be common sense yet somehow slip through the cracks when selling to scientists…see you next round.  I welcome your experiences and comments below.

Don’t Let Your Science Email Marketing Campaign End Up in the Trash

Science Email Marketing Success

The December holidays were always fun for me in the lab, because it was a time when life science vendors showed off their more creative side via events and marketing materials (free stuff).

The holidays this past year were no exception – for example, this past December a scientist friend forwarded me this email marketing piece containing an e-card from a life science vendor.

Though the content in DNA 2.0’s e-card may have been interesting, the card itself wasn’t exciting enough for me to want to click on it. Admittedly, I have a severe case of ADDO (ADDOnline), meaning effective marketing must grab my attention, tell me where to click and why in about half a second, or I’m off to the next shiny web page, and this email is in my Trash before you can blink an eye.

Fortunately for DNA 2.0, my friend took the time to say I (and 10 other scientists on her forward list) would enjoy the “holiday geekiness” of the card. She wrote “click on the new research results below” – so I did!

Good thing I clicked, otherwise I would have missed out on the very cool “publication” – a paper titled “Carolome: Functional Imprints of Culture Memes in the Global Genome.” It flows entirely the same way a regular journal publication would, including references and abstract. Super cute and so very clever! This team obviously put a ton of time and effort into it.

But I finished looking at the paper and thought two things -

1. Scientists can be your evangelists
2. You shouldn’t rely on that

Do you have scientist evangelists for your brand? Try connecting with your scientists with great content like this paper!

But one thing about your scientist-evangelist– this may be a one-time thing for her. She may never forward anything. She may forward everything. You just don’t know. Her promotion of your ecard was the only thing that made me click this time – that guarantees nothing for the next round.

Make your science email marketing self-sufficient: clickable in its own right and really friendly to forwarding.

Attention-grabbing headlines or images will help to ensure an increase in clicks from your email and a solidly placed “forward” button will increase odds that you’ll see who’s clicking where, what other pages they visit, popularity of  your content, and all the other goodies that come with fully tracking your email marketing campaigns.

You just can’t rely on that puny little forward link at the very bottom of your email. People (scientists too) will instinctively click their usual Forward button within Outlook, Gmail, etc – unless you subtly prod them to do otherwise.

Ok, I’ve crudely re-made this science email marketing piece, just to make a point.This gem of a Santa image is straight from the Carolome publication itself – perfect!

In addition to the awesome content, a little caption change plus a larger forward suggestion and you’ve made even more progress toward creating a trackable science email marketing campaign that will stand apart in a scientist’s inbox.

So next time you have a science email marketing piece to send to your scientists, remember your’s will be stuffed shoulder-to-shoulder with other vendor emails.

Try jazzing up your email campaign a bit plus give scientist’s an easy way to share with friends (other scientists)- then have fun tracking all those clicks you’ll be racking up! That’s the science email marketing tip of the week!

Building Sales through Social Media Part II – Why LinkedIn

Generating Leads via LinkedIn

Part 2 of our sessions with Ken Schmitt, LinkedIn Coach. If you missed part 1, start there.

As a small business or individual sales rep, how much value do you place on customer loyalty?
If you could engage your customers (scientists) by providing true value, offering real-time data and introducing them to your connections, do you think they’ll buy from you when the time is right? You’d better believe it.

In Part I of this series, we talked about the importance of securing “social media shelf space” – leveraging multiple social media tools – Facebook, Twitter, corporate websites, blogs and LinkedIn – to build a broad-based web presence that speaks to multiple audiences across a variety of demographics. Failing to incorporate these channels into your sales & marketing campaign will allow your competition to connect with your customers. A recent study of 2,100 businesses by the Harvard Business Review revealed that 79% are using social media.

Which social media channel is right for sales reps and marketers?

While there are a number of reasons to consider Facebook with 500m users, a $50b valuation and one of the most recognized brands in the world, it is not necessarily the best platform for your business. Likewise, while Twitter now boasts 110m tweets per day, star power including everyone from Anderson Cooper to Ashton Kutcher and a $10b valuation, there is a great deal of noise in this particular channel – Sysomos claims that 71% of tweets are ignored, 23% garner a reply and only 6% secure a retweet.

The key to this question – “which channel is right for me” – is determining where your customers and prospects hang out online!

My guess is that a quick analysis of your top 20 prospects will reveal that the greatest presence, and easiest access, is on LinkedIn. After launching in 2002, LinkedIn now boasts over 90m worldwide users, representation from every Fortune 500 Company, a total of 1,000,000 company profiles and over 600,000 specialized groups – oh yeah, and a valuation of $2b with only $100m in revenues! LinkedIn has become so prominent, that a new user joins every second…. That means approximately 8 users joined while you were reading the last sentence!

So how do you know if your customers have a presence on LinkedIn? And more importantly, how can you determine whether or not the specific person who will buy your services has a presence on LinkedIn?

Luckily, LinkedIn makes it very easy to find companies, people, titles, events, jobs , and of course, connections. That sound like good old fashioned lead prospecting?

LinkedIn Magic

LinkedIn has done an amazing job of integrating an easy-to-use interface with in-depth and relevant content. Are you interested in building a list of prospects in the pharmaceutical industry? Click on the “companies” tab at the top of the page, go to “browse industries”, click on the “Pharmaceuticals” link, and peruse the 9,586 different businesses in this category.

Here’s an example of how you might find a scientist on LinkedIn who currently works at Novartis, doing immunology research:

1. Set the search at the top of the page to “People” then click on the Advanced link
2. Enter “immunology” in the Title field, and “Novartis” in the company field, and select “Current” in the dropdown box
3. Get leads

Give it a try! We bet you find all kinds of new leads.

More great LinkedIn tips will be in Part 3 of this series coming soon!

About Ken Schmitt:

Ken C. Schmitt is an Executive Recruiter, Career Coach, Expert Resume-Writer, Master networker and LinkedIn trainer. He has been training, coaching and placing mid-senior level professionals for 13 years with a particular focus on leveraging social media for career management. Having presented to nearly 1000 professionals and written more than 50 career-related articles, Ken is well positioned to provide valuable information about social media, recruiting and career management. For more career management advice visit- Turning Point Search

Secret Scientist Meeting Found – Lead Generation Gold Mine for Reps

by Rusty Bishop

Dear Life Science Sales Reps and Managers Here’s a Secret

If I were to tell you about a place you could go once per week for 1 hr to generate new leads, meet PIs, meet post-docs, learn how scientists are using your products, and develop a better friend base at your accounts…

would you go, sales reps?

What if I told you this 1hr meeting is happening on every scientific campus in the world…

would you skip it for a coffee break?

Further, the person leading the 1 hr meeting is virtually guaranteed to be working in Pharma or be an influencer at their next academic science post.

Would that help your sales?

Finally and most important, this meeting is 100% OPEN TO THE PUBLIC.

Yep, it’s called a thesis defense. They happen all the time at your accounts and they are open to the public.

Science Sales Gold Mine

On Monday I had the privilege of going to the thesis defense of an old friend. As I listened to Chris talk about his 6 years of academic torture, it dawned on me that thesis defenses are an absolute gold mine for a local life science rep.

Here are my actual notes from his defense

1. Support your best clients and meet new ones.
2. There are 7 PIs- one is a National Academy member another is world renowned for the discovery of the link between cholesterol and heart disease!
3. 62 Scientists in attendance (5 relatives)
4. Learn about what frustrates scientists and creates sales questions that lead to your products.
5. Social Media (Twitter, LinkedIn) potential contacts are everywhere.
6. Learn about how scientists are using your products.
7. He’s going to work at a huge Pharma company! Winner!

Here is a running list of scientific assays and reagents mentioned (bold added for multiple mentions)

Ifa, staining, microscopes, hplc, tissue staining,
Pngasef, antibodies, western blots, mice, histology, flow cytometry,
endothelial markers, cells, tumor models, knockout mice,
biotinylation, culture, seras human, elisas, recombinant proteins,
complement systems induction, immunizations, diets for mice, metabolic
cages, fplc

Sell any of those? I bet you do.

All that in a 1hr thesis defense. In my mind it’s a rep’s dream come true.

The Sales Rep Approach

1. I suggest attending a few of these and listening first. Take a lot of notes.

2. If you know the scientist who is defending their thesis, BRING A GIFT. Amazon gift cards are great (so is booze, but you gotta know the scientist.)

3. Attend the after party, but do not under any circumstances talk work or try to sell something. That comes later.

4. Bring business cards. Pass them out if asked only.

5. Make friends. The party will be stuffed with people that buy your products from PIs to purchasing to post-docs. Once again don’t try to sell them. Be interested in their research. Remember their names. Next time you walk through the lab things will go much smoother.

Next time you’re on campus

Keep your eye out for fliers that say “Thesis Defense.”  I bet there is at least one at the campus you visited today!

Good luck out there and as always leave us any comments or suggestions for new blogs.

How to engage and connect with scientists at trade shows

What Sales Reps Need to Know About Finding Customers with LinkedIn

LinkedIn for Sales Reps – An Interview and Interactive Session with Ken Schmitt by Rusty Bishop

Many of you have been asking me directly for information on how sales reps in our field can leverage social media, specifically LinkedIn to increase sales in their territories and beyond.

I recently got the chance to sit down with Ken Schmitt, President of Turning Point Executive Search who in my opinion is a true expert in building customers through LinkedIn and Twitter. Ken teaches one of the best classes on LinkedIn I have ever attended and carries the title “LinkedIn Trainer”.

Over the next few weeks, I will recount my interview with Ken and show you specifically how you might use his methods in our industry to gain more sales through social media.